21st Century Integrated Digital Experience Act (IDEA)
Modernizes government websites and digital services.
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The 21st Century Integrated Digital Experience Act (IDEA), enacted in December 2018, mandates that U.S. federal agencies modernize their websites, digitize services and forms, adopt e-signatures, enhance customer experience, and standardize shared services. In September 2023, the Office of Management and Budget issued Memo M-23-22 to further guide agencies in implementing these requirements, aiming to provide a digital-first public experience that meets modern expectations.